Complaints Policy

ISD aims to deliver exceptional work in a way which positively impacts all those we engage with.

We take complaints seriously and view them as an opportunity to learn and improve, as well as a chance to put things right for the person (or organisation) that has made the complaint.

If you feel you need to make a complain about our work or any of our team, please let us know. You can do this in one of three ways:

Our aim is to investigate your complaint properly and give you a reply within ten working days, setting out how the problem will be dealt with. If this is not possible, an interim response will be made informing you of the action taken to date or being considered.

If after we have responded you are not satisfied, please write to the Chair who will report the matter to the next meeting of the Trustees, which will decide on any further steps to resolve the situation.

Finally, we always welcome feedback, so if you have any comments on ISD’s work please email [email protected]