Complaints Policy

ISD aims to deliver exceptional work in a way which positively impacts all those we engage with.

We always welcome feedback, and view it as an opportunity to learn and improve our work. We take complaints made in good faith seriously. On receipt of a valid complaint, we will investigate the complaint properly, correct any errors and – where necessary – seek to put things right for the person (or organisation) that has made the complaint. If you would like to give us feedback or make a complaint, you can contact us in one of three ways:

Our aim is to investigate your complaint properly and reply within ten working days, setting out how the problem will be dealt with. If this is not possible, an interim response will be made informing you of the action taken to date or being considered. Please note that we do not engage with complaints made by bad faith actors, nor do we amplify disinformation, extremism or hate.